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Value for Money

Achieving Value for Money

We want to provide good value for money for customers by getting the most out of the money we receive from the rent and service charges they pay. 

Last year we made £1.4 million of savings by reducing our costs, reviewing the money we spend, and improving how we do things to be more efficient. 

But we are always looking to improve. We regularly review our services and make savings wherever possible, so that we can reinvest the money into improving homes and services for customers. We review the money we spend and what we spend it on and take customers feedback onboard to see how we can make things better for them. And we compare our costs and performance with other housing associations to see if we can learn from them to improve.

To read more about how we have achieved value for money last year click here to view our Group statutory accounts for 2020/21 including the Value for Money self-assessment.

And read our Value for Money Strategy and Procurement Strategy here.


Submit your ideas to win £50! 

We welcome ideas and suggestions from customers to help us achieve value for money. 

You can submit a suggestion or idea using the form below. For every idea that is recognised as being new and beneficial to us and our customers, we award either a cheque payment or rent account credit of £50.00. In order to qualify, your idea should not have been submitted before and must demonstrate how it will:

  • improve customer satisfaction;
  • remove wasted or duplicated work;
  • save money, resources or time.

Alternatively you can contact your Tenancy Management Officer who will be able to feedback your suggestions.

Value For Money suggestions