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Financial support

We’re here to help

If you have any concerns about managing your money, please contact us. Our team are specially trained to offer expert money guidance and have helped hundreds of customers to manage their money well and deal with debt. You can get in contact with them by calling 0300 561 1111 or emailing 


Check you're getting all of the benefits you're entitled to here.


Free top up vouchers for prepayment meters

We can access free top up vouchers for customers on certain prepayment meters. If you’re on a pre-payment meter and you’re struggling to top up right now, apply for a free voucher using the form below and our team will contact you within five working days about your application.


If you are currently off supply, please contact your energy provider to discuss being reconnected and any support they can provide. You may be eligible for £140 towards your winter fuel bill through the Warm Home Discount scheme and they can help with this too.


Local welfare support 

Many local authorities are offering financial support for people who need help right now. Check with your local authority using the links below.    

Support in Bolton 

Support in Salford

Support in Trafford

Support in Manchester 

Support in Tameside 

Support in Bury  

If you live in another area not listed above, please visit your local authority's website and search for 'financial support'. 


Warm Homes Discount - £140 off your bills 

Check with your energy supplier to see if you are eligible for the Warm Homes Discount Scheme. This is a one off £140 discount from the Government to help people living on a low income or pension over the winter months. You can get the discount if you have pre-pay or pay-as-you-go meters too and it does not affect your winter fuel payment or cold weather payment.  


Cold Weather Payments  

You may be eligible for Cold Weather Payments if you receive certain benefits. You will receive a payment if the average temperature in your area is recorded or forecast to be 0 degrees Celsius or below over 7 consecutive days. You could get £25 for each 7-day period of very cold weather between 1st November and 31st March. Check if your eligible and find out how to claim here. 


Winter Fuel Payment  

If you were born on or before 26th September 1955 you could get between £100 and £300 to help you pay your heating bills during the winter months through the Winter Fuel Payment. If you are eligible, payments should be made automatically. If you do not receive your payment, call 0800 731 0160. Find out more here 


Support from your energy supplier  

If you are worried about paying your energy bills, contact your supplier as soon as you can. They may be able to provide financial support and will work with you to agree a suitable payment plan based on what you can afford, you can also ask for a review of your payments, payment breaks or reductions, more time to pay and access to hardship funds.  


British Gas Energy Trust  

No matter which energy supplier you are with, if you are struggling with your bills British Gas Energy Trust can help. They provide grants and benefits through funding for debt relief and energy fuel support. Access their support here. 


If you’re off work 

You might be able to get:

  • New Style Employment and Support Allowance (ESA)if you cannot get SSP, you’re under State Pension age, and you have made enough National Insurance contributions over the last 2 to 3 years – you could also get it if your child is shielding
  • Universal Credit if you or your partner are under State Pension age and you have less than £16,000 in savings – you might be able to get it at the same time as SSP or New Style ESA
  • Pension Credit if both you and your partner have reached State Pension age – you might be able to get it at the same time as SSP


If you're struggling to add credit, apply for a free energy top up for your pre-payment meter

Only Irwell Valley Homes customers are eligible

Vouchers are only available for pre-payment meters

We can only supply top-up vouchers for the suppliers listed

Sorry you are not eligible for this support