Residents' scrutiny panel

Our Residents’ Scrutiny Panel (RSP) gives customers the power to hold us to account by reviewing the services we provide and helping us to improve.

The RSP is made up of eight residents who come from a neighbourhood near you! They work with us to review our services to make sure they are effective and make recommendations for how we can improve services for you.

Each year, the Panel agrees the services they want to review. These are agreed with our Board of Management. As part of the scrutiny review, the group will:

• speak to customers about the service
• monitor customer satisfaction
• spend time with our colleagues and teams to learn more about the service 
• interview colleagues to gather their thoughts 
• make recommendations to the Board of Management on how the service could be improved.

Before each service review, the Panel meet with the senior manager of the service. They provide them with a in-depth view of the service at that point in time. Each review can take between 10 – 12 weeks to complete. Recent RSP service reviews have included

• Housing for older people
• Repairs and maintenance
• Planned maintenance
• Cleaning

Read the latest recommendations and how we are improving services as a result of the repairs review here. 

Interested in joining us?

If you have enjoyed reading about us and would be interested in joining us, then please contact us on 0300 561 1111 or fill in the form at the bottom of this page for more information.

For information on other ways you can get involved and influence the services you receive click here.