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Managing your tenancy

We're here to help you manage your tenancy

We want you to live well at home and successfully manage your tenancy. We know that some people need a little help to do this. Our tenancy sustainment team is here to help.

There may be lots of reasons why you're struggling to keep to your tenancy agreement with us. The team will work closely with you to find out why you're struggling and provide the right support to help you live at home independently and successfully.


We can help:

  • Existing customers who may be struggling to manage their tenancy.
  • New customers who haven't lived alone before, or managed a home.
  • Anyone with significant personal support needs.

To understand if you would benefit from our support, we consider:

  • Your experiences of living independently.
  • Whether you’re employed and the length of any employment.
  • Other support services you receive.
  • Your views and wishes, and the views of any professionals working with you.

How we can help

We will start by assessing your needs and working out what support would help.

You will then be given your own sustainment coach who will work with you to support you to manage your tenancy. They will be in touch with you regularly to see how you're getting along.

Their support may include: 

  • Helping you to settle into your new home.
  • Supporting you through life’s ups and downs.
  • Practical help like helping you to manage your bills, set up utility accounts and check your benefits.
  • Supporting you to access specialist help.
  • Looking after your health and wellbeing.


Hi - I'm Laura the Tenancy Sustainment Manager. 


Hi -  I'm Kate Bardsley one of the Sustainment Coaches.


Hi - I'm Phil Hough one of the Sustainment Coaches.


Hi - I'm Abby Morris one of the Sustainment Coaches. 


Hi - I'm Liz Dewsnip one of the Tenancy Sustainment Coaches. 


We are committed to ensure that all our tenants are free from prejudice and safe from abuse. It is everyone’s responsibility to ensure children, young people and vulnerable adults are kept safe. If you are being abused or if you have any concerns about someone, please click here. We can help.  If you think a crime has been committed, phone the Police on 101 or 999 in an emergency.


Request our support