Universal Credit is a monthly benefit payment to help with your living costs, including your rent, and is replacing the following benefits:
This video gives you a brief overview on how to make a claim for Universal Credit.
To claim Universal Credit you need regular access to the internet, an email address, a mobile phone number and a bank account to have your money paid into. You will also need to create an account with Universal Credit before you can make a claim, which will give you access to an online ‘journal’ which you will use to contact Universal Credit.
When you are ready, claims are made online at www.gov.uk/universal-credit/how-to-claim. You will need to have your rent, income, savings and any childcare cost information to hand.
If you are unsure what your current rent charge is, please contact us on 0300 561 1111, or email firstname.lastname@example.org and we will be happy to help.
Once you have submitted your claim you are eligible to apply for an ‘advanced payment’ from Universal Credit to help you manage your living costs until you receive your first payment, which can take around five weeks from the date you made your claim. You can apply for an advance via your online journal, or by speaking to your Job Centre Work Coach. The Department for Work and Pensions (DWP) will take a deduction from your benefit entitlement for the next 12 months to repay this money.
Citizens Advice run a free, independent service called ‘Help to Claim’. They can provide support from the early stages of making a claim up to you receiving your first payment.
To speak to one of their advisors please ring freephone 0800 144 8 444. Alternatively visit their website for more information:
If you are already in receipt of one of these benefits then you do not need to do anything unless:
If you are struggling to mange your money – we can help:
If you would like to speak to us about the help we can offer you, please ring us on 0300 561 1111 or email email@example.com