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What to expect from us

Our offer to you


Listening to you and responding to your needs is at the heart of everything we do. Last year over 3300 customers worked with us to help us understand what’s important to them, and what they want from us in relation to the homes and services we provide.

This feedback has shaped our new customer offer which sets out what you can expect from us and reflects our continued commitment to being clear about our service standards.

Click on the links below to learn more about our offer, what to expect from us, what we ask you to help us with and how we did last year.



We also have customer care service standards that have been set by our Residents' Scrutiny Panel. These can be found here.