Applying for a home with us is easy – click the button below to apply online or call 0300 561 1111.
We are here to help. If you need any help with your application or you have any queries, please contact the lettings team for advice and support.
To make sure that you have the best chance of securing a home, we also encourage you to apply to your Local Authority and other registered housing organisations in your chosen area.
If you are applying for a home in Manchester, we work with ‘Manchester Move’ who allocate our homes. To apply with Manchester Move go to https://homes.manchestermove.co.uk/choice/default.aspx
If you're looking for a home with a little more support, our homes for older people provide independent living with additional security and support. We offer tailored packages of support to help residents maintain their independence; together with a 24 hour emergency support service providing help in an emergency such as a fall. For more information click here.
Anyone can apply for one of our homes. However, you will not be able to apply for a home with us if:
Due to legal restrictions we may not be able to offer tenancies to some people from abroad who are subject to immigration control. If you meet one or more of the above and submit a housing application with us, we might need to ask for further information.
We allocate homes based on need and use a points system for this. Your points will be based on your personal circumstances, so it is important that you provide us with as much detail as possible when completing the application. The number of points you are given will determine the priority you are given. The more points you have, the greater the priority you will be given over other applicants.
In certain areas, where demand for homes is very high, but the number of homes that become available is very low, we have set ‘thresholds’. These thresholds avoid accepting people onto a waiting list where there is little, or no chance of them receiving an offer of a home. If this applies to an area where you are wanting to move to, your application must get a higher number of points than the threshold for you to be accepted onto the waiting list. If your application fails to meet the thresholds of the areas you have requested, we will support you by offering you alternative areas where your points will be enough to be accepted onto the waiting list.
As our homes are allocated on a points system and some of our customers’ needs are more urgent than others, we are unable to say exactly how long you may be waiting for a suitable home. How long you wait will also depend on how often the homes you are looking for become available in your chosen areas.
We will provide you with an estimate of how long you may have to wait before an offer is made. To improve your chances of securing a home, you can widen your choice of areas and the types of homes you want. We would also recommend that you apply to other housing providers and Local Authorities to increase your chances of securing a new home quicker.
We use ‘starter’ and ‘assured tenancies’. New customers moving into one of our homes from a local authority or another housing association home, with a tenancy that started before 1st April 2012 will immediately sign up to an assured tenancy. New customers moving in to one of our homes from a local authority or another housing association home, with a tenancy that started after 1st April 2012 will be signed up to a starter tenancy.
All other new customers will sign up on a starter tenancy. A starter tenancy is initially for a twelve-month period. If the customer successfully maintains their tenancy, their tenancy is converted into an assured tenancy.
We want people to thrive in their homes and support customers to maintain their tenancies. Any customer who is unable to sustain their tenancy with our support, will not be converted to a full assured tenancy. If the customer fails to keep to the terms of tenancy agreement it may result in us ending their tenancy.
We believe everyone should be treated fairly. We have an equality, diversity and inclusion framework, which aims to eliminate discrimination and promote equality. Please contact us on 0300 561 1111 if you would like a copy.
we’re here to help
You can contact the lettings team on 0300 561 1111 or email email@example.com