It is important that you pay your rent on time, but we know that it’s not always that easy. We are here to help. Last year we helped customers to access £230,000 of additional income. We know that everyone's circumstances are different, so we will listen to you and tailor our support to suit your needs. And we will always offer confidential and non-judgemental advice.
We will check if you are entitled to any extra financial help or welfare benefits and can also refer you to money specialists and debt advisors if we feel you would benefit.
If you are struggling to pay your rent please let us know as soon as possible so that we can offer the right support to help you get your account back on track. The sooner you get in touch, the easier it will be.
Please also let us know if you have any changes in your circumstances which may affect your ability to pay your rent.
If you fall into arrears, we promise to make a fair and affordable agreement with you to repay them. This will be based on how much you can afford to pay, taking into account your other outgoings.
We can help you with:
Our service is free of charge, so if you would like our help, please get in touch using the form below or call us on 0300 561 1111.
I'm Lesley Hunt – Universal Credit Officer
I can help you to prepare, apply for, and manage Universal Credit.