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our plan

We make it our mission to enable people to live well. 

Our Living Well Plan is focused on doing the basics brilliantly. Providing good quality homes and services, making a difference in the communities we serve, delivering more affordable homes, and supporting colleagues to enjoy work, learn and grow. 

Our organisation is all about people. The people who live in our homes, the people living in the communities we serve, and the people we work with. We make it our mission to enable people to live well in their homes and communities. We’re driven by our strong social purpose and are committed to providing good quality homes and services, making a difference in the communities we serve, providing more affordable homes, and supporting colleagues to enjoy work, learn and grow. 

Communities need us more than ever. As the cost-of-living crisis continues to escalate, customers will need additional support. And with housing supply shortages and house prices out of reach for many, there is also a growing and urgent need for more affordable housing.  We need to make homes more energy efficient for residents and reduce our carbon footprint. Over 85% of our carbon emissions come from our existing homes, so we must invest in making them energy efficient and low carbon to become carbon neutral by 2026. 

There are huge regional inequalities in the UK and across the city-region. Whilst some areas of Greater Manchester continue to prosper, the gap has widened between the more affluent and disadvantaged communities - many of whom we serve. We support the government’s levelling up agenda and believe that housing associations are ideally placed to help with community place shaping. By working with the people in the communities we serve, we can improve the lives of those who live there. We have developed a new corporate Plan which will help us to do this.

Our Living Well plan addresses these challenges and is focused on doing the basic’s brilliantly for our customers. Driving up the quality of our homes and services, delivering more affordable homes and making a difference in the communities we serve. Our improvement plan which forms part of this strategy pushes us forward to increase our impact, improve performance and manage changing expectations and regulatory requirements.

View our corporate plan here