COOKIE NOTICE: Irwell Valley uses cookies to store information on your computer, in order to improve your experience when using our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site (using your browser), but parts of the site may not work. To find out more about the cookies we use and how to delete them, Read More.

information for customers living in sheltered housing

Your health and safety is our top priority


If you are at increased risk of severe illness from coronavirus (COVID-19) please call Cath on 07852333755.

We really appreciate the effort our residents have made in following the social distancing, self-isolation and shielding rules. 

Local measures, including further lockdowns, are being announced from time to time and may affect where you live. Where this is the case we will aim to update customers affected directly, but we recommend that you also check with your local council for immediate advice. 

It is important that everyone follows the new rules to keep safe. Recent changes in the law now give the police power to act where they are not being followed. 


To protect the wellbeing of everyone living in sheltered housing please follow the advice below:

  • Only socialise with people who live in your individual apartment, or your support bubble. This applies inside and outside the building  
  • If children visit as part of your support bubble, please make sure they stay inside your apartment. If you go into the garden, please keep them close to you. 
  • Communal lounges, toilets and guest bedrooms remain closed.  
  • The laundry rooms are open, please:
    • Use it one at a time.
    • Wait outside for the other person to finish.
    • Clean the machines after using them with the cleaning products provided - this is essential.
    • Put soiled clothing in two bags and throw them away. They should not be washed.
  • Please respect people’s space when moving around the buildings and keep at least two metres away from each other.
  • Wash your hands every time you enter or leave your home with soap and hot water for at least twenty seconds


It’s never been more important for residents to use their OK Each Day button

By doing this we know that they are well and don’t need anything. If you need any support, please contact us.

Please remember – in an emergency residents can get assistance 24 hours a day through the pendant alarm call system. 


essential care - general advice from the government 

If you receive support from health and social care organisations, for example; if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the Home care provision. 

If you receive essential care from friends or family members, speak to your carers about extra precautions they can take to keep you safe.

It is also a good idea to speak to your carers about what happens if one of them becomes unwell. If you need help with care but you’re not sure who to contact, or if you do not have family or friends who can help you, you can contact your local council who should be able to help you.


look after your mental wellbeing

Understandably, you may find social distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.

It can be easy to fall into unhealthy patterns of behaviour which can make you feel worse. There are simple things you can do that may help, to stay mentally and physically active during this time:

  • look for ideas of exercises you can do at home on the NHS website
  • spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV
  • try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
  • keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden

You can go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.


stay connected with family and friends

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

It is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use an NHS recommended helpline.


handwashing and respiratory hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • washing your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who have symptoms
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands
  • clean and disinfect frequently touched objects and surfaces in the home