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information for customers living in sheltered housing

Your health and safety is our top priority

We appreciate the effort residents in our sheltered housing have made in following the social distancing, self-isolation and shielding rules. There are a number of extremely clinically vulnerable people living in our sheltered housing and it is essential that we all do our bit to keep everyone safe: 

  • Always wear a mask and keep at least two metres away from each other in the corridors and shared areas.
  • Wash your hands every time you enter or leave your home.
  • Only socialise with people who live in your apartment, or your support bubble. This applies inside and outside the building.   
  • If children visit as part of your support bubble, make sure they stay in your home.
  • Communal lounges, toilets and guest bedrooms remain closed.  
  • The laundry rooms are open, please:
    • Use it one at a time and wait outside for the other person to finish.
    • Clean the machines after using them with the products provided.
    • Put soiled clothing in two bags and throw them away. Don’t wash them.


It’s really important to use your ‘ok each day’ button

By doing this we know that you are well and don’t need anything. If you need any support, please contact us. Please remember – in an emergency you can get assistance 24 hours a day through the pendant alarm call system. 


Support bubbles

We appreciate the efforts of residents in looking out for one another during this time. However, there are strict rules around ‘support bubbles’, and we are being asked to ensure that everyone follows them.

A support bubble is a support network which links 2 households. You can only form a support bubble with one household that is not part of another support bubble if:

  •  you live by yourself – even if carers visit you to provide support
  • you are the only adult in your household who does not need continuous care as a result of a disability
  • your household includes a child who is under the age of one or was under that age on 2 December 2020
  • your household includes a child with a disability who requires continuous care and is under the age of 5, or was under that age on 2 December 2020
  • you are a single adult living with one or more children who are under the age of 18 or were under that age on 12 June 2020

Please do not visit or provide support for anyone not in your one permitted bubble. This will increase the virus spreading so we’re being asked to enforce this.


Looking after yourself

You may find your mood and feelings are affected and you might miss being with other people. There are simple things you can do that may help, to stay mentally and physically active during this time:

  • Spend time doing things you enjoy like reading, cooking or listening to the radio.
  • Try to eat healthy, well-balanced meals and drink enough water.
  • Get some fresh air and natural sunlight if you can.
  • Exercise outdoors but stay more than 2 metres from others.
  • Draw on support you might have through family and friends, family and stay in touch with them. It might help to talk to them about how you’re feeling.

It is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use an NHS recommended helpline.


Handwashing and respiratory hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • Washing your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who have symptoms.
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces in the home.