You can arrange for a standing order to be taken from your bank or building society account on a date that you choose. To set up this regular payment you will need our bank account details which are: 

Name: Irwell Valley HA

Sort code: 30-00-02

Account: 01080917

Please use Your Occupancy Reference number as the payment reference. This is important so we know the payment has come from you and can credit your account. This is 2-7 digits long and can be found on rent statements and letters received from us. In the past, it might have been called a Tenancy Sequence Number or Tenancy Reference Number.

Manage your account and make payments via our new online service.

Find out how to download it here.

You can pay through allpay using a credit or debit card, either over the phone 24hrs a day, via their website here, or by using their mobile app.

If you are making your first payment using allpay either via the website or their mobile app, you will be asked to sign up. You will need your Payment Reference Number (PRN) which can be found on any of your recent rent statements or your Irwell Valley Homes App. If you can't find this, please call us on 0300 561 1111.

You will also need your PRN if making a payment over the phone. The allpay phone line number is 0330 041 6497.

You can pay at any shop that has a Paypoint outlet using your rent payment card. Find your nearest PayPoint location here.

You can also pay at any Post Office - find your nearest post office here.

You can request a new rent card via our customer portal  or by calling us on 0300 561 1111.

If you receive Housing Benefit, you can request that the Local Authority pay this directly to us.

If you receive Universal Credit, the Department for Work and Pensions (DWP) may be able to pay this directly to us if you meet certain criteria – please contact them to find out if you are eligible.

If you have an assured tenancy your rent will be significantly lower than the market rent for your area.

You will qualify for formula rent so we will increase your rent by a certain percentage based on inflation and in line with government guidelines.

Certain homes don’t fall under the rent formula.

Your rent will be significantly lower than the market rent for your area.

You will qualify for formula rent, so we will increase your rent by a certain percentage based on inflation and in line with government guidelines.

Affordable rents are set at up to 80% of the average private rent for an equivalent property of that size in that location.

We annually review the rent for shared ownership tenancies in-line with individual lease agreements.

If you bought your home through our shared ownership scheme, your rent will not qualify for the social rent formula.

Intermediate market rent is set at no more than 80% of the average private rent for an equivalent property of that size in that location.

We carry out annual rent reviews and any increases are limited to CPI plus 1%. The rent levels for newly let properties will be based on a new valuation of the property.

Rent is set at a level that is no more than 100% of the average private rent for an equivalent property of that size and in that location.

We carry out annual rent reviews and any increases are limited to CPI plus 1%. The rent levels for newly let properties will be based on a new valuation of the property.