We understand that these are difficult times and appreciate that people may be worried about their income and how they will pay their rent. Everyone's personal circumstances are unique to them and people will be affected in different ways.
If you are worried about paying your rent, please contact us as soon as possible. We can help.
Our financial inclusion team are fully up to speed with the latest support measures the government has made available to people affected by the coronavirus. If you would like us to contact you about this, please contact the team today on 0300 561 1111 or email firstname.lastname@example.org.
We know that some customers like to pay their rent at a shop or supermarket and will be unable to do this at the moment. But don't worry, we offer lots of ways for you to pay, just choose the one that’s right for you.
For most customers Direct Debit is the easiest way to pay. Your rent is taken automatically from your bank or building society account on a date that you choose. There are no fees for this. You can request a Direct Debit form by filling out the form below or by contacting us on 0300 561 1111.
You can pay through allpay, either over the phone, via their website, or by using their mobile app. It’s really easy, all you will need is a credit or debit card to make a payment.
If you are making your first payment using AllPay, you will be asked to sign up. To do this you will need your PRN number, this can be found on any of your recent rent statements. If you can't find this, please call us and we'll be able to give this to you over the phone. Just call 0300 561 1111.
If you receive Housing Benefit, you can request that the Local Authority pay this directly to us. If you receive Universal Credit, the Department for Work and Pensions (DWP) may be able to pay this directly to us if you meet certain criteria, contact them to find out if you are eligible.