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Safeguarding against abuse

keeping you safe

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We want to make sure we protect our customers from abuse. Abuse can happen at any time, in any household and can be done by anyone. If you are suffering from abuse, you are not alone - last year, nearly 2 million people in the UK experienced abuse. 1.3 million of them were women and 695,000 of them were men.

Abuse can take many forms, these are just a few: 

  • Verbal: aggressive outbursts, accusing and blaming, name calling, threatening, undermining and criticising.
  • Sexual: undesired sexual behaviour including comments and inappropriate touching.
  • Psychological: threatening, humiliating, isolating someone, making them believe they have mental health issues and purposefully denying things.
  • Physical abuse: punching, hitting, slapping, kicking, strangling and restraining.
  • Financial abuse: restricting access to money, running up debts in your name, stopping someone from making money and forcing someone to live in poverty when there is money available.
  • Cultural abuse: restricting observation of dress or dietary customs of faith, racial remarks and using religion or spirituality as a means to control someone.

We want our residents and their families to live a life where they’re free from all forms of abuse. We’re committed to safeguarding the wellbeing of everyone living in one of our homes. As a responsible landlord, we report all instances of abuse or suspected abuse and work in partnership with local authorities, child care agencies and adult social care teams.

who can help

There are lots of people who can help you, the first step is to talk to someone.

If it’s an emergency always call 999. Below is a list of national and local agencies you can talk to:



African and Caribbean Women’s Outreach Project

Phone: 0161 882 0632


Ann Craft Trust – Abuse of people with Learning Disabilities

Phone: 0115 951 5400



Central Manchester Women’s Aid

Phone: 0161 273 4366


Elder Abuse

Phone: 080 8088 141



Galop – For members of the LGBTQ+ community

Phone: 0800 999 5428



Jewish Women’s Aid

Phone: 0808 801 0500



Lesbian and Gay Foundation Helpline

Phone: 0845 330 3030


Male Victims of Domestic Abuse

Phone: 0808 801 0327




Men Experiencing Domestic Violence  

Phone: 0845 064 6800


National domestic violence helpline (run in partnership with Women’s Aid and Refuge)

Phone: 0808 2000 247




NSPCC Helpline

Phone: 0808 800 5000



Rape Crisis

Phone: 0808 802 9999




Phone: 0802 802 4040




Phone: 116 123




St Mary’s Sexual Assault Referral Centre

Phone: 0161 276 6515



Tulip Group (Children’s violent behaviour to parents)

Phone: 0151 637 636


Victim Support Helpline

Phone: 0845 456 8800 (Greater Manchester), 0845 303 0900 (National)



Wai Yin Chinese Women’s Society

Phone: 0161 833 0377




Women’s Domestic Abuse Helpline

Phone: 0161 636 7525