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Neighbour Disputes

Neighbour disputes

Most people respect others’ need for privacy and quiet, but there are some who act unreasonably towards their neighbours and the community.

As your landlord, irwell valley homes will investigate allegations of nuisance or anti-social behaviour and will deal with the complaint effectively and appropriately.

To report a neighbour dispute, contact your Tenancy Management Officer during normal working hours, 8am – 6pm Monday to Thursday and 8am - 5pm on Fridays. Out of office (including weekends) call 0300 561 1111 (this is included in any inclusive calls made from a mobile and low cost for all landlines).

Neighbour Mediation Service

Neighbour disputes often start over a small issue but can quickly grow into a more serious problem, which can affect a person’s health and day-to-day life. To prevent an issue from escalating into a major problem, irwell valley homes offers a Neighbour Mediation Service.

Mediation is a confidential process in which an impartial third party helps to resolve the problem in an informal environment. If you would like to find out more about how mediation can help, please contact your Tenancy Management Officer. 

What you can do to be a considerate neighbour?

Much of the anti-social behaviour reported to irwell valley homes involves low-level nuisance and disputes between neighbours. As part of everyday living, and the fact that no home is totally soundproof, we all have to expect some noise from the people living around us but please show respect and consideration for others.

  • Recognise that your neighbours do not want to hear noise from your home, particularly late at night, or for long periods.
  • Keep sound (e.g. from the TV, radio, computer games) at a reasonable level at all times of the day.
  • Remember that noise carries through walls, floors and doors. Laminate flooring (particularly in flats), and other hard surfaces, can amplify noise.
  • Warn your neighbours if you are going to be doing anything noisy (e.g. having a party, DIY).
  • Position speakers away from shared walls.