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home improvements

we invest in improving customers homes

We know that the number one priority for customers is making sure your home is safe, well maintained and in good working order. So every year we invest around £15million improving customers homes. 

This work is carefully planned and carried out in an organised way through our home improvement programme which includes:

  • kitchen and bathroom refurbishments
  • installation of boiler and heating systems
  • installation of double glazed windows
  • installation of front and rear doors
  • fencing and gate renewal
  • roof renewals
  • external painting

How will you know if your home is due to be included in our home improvement programme

We will contact you before any work takes place and provide plenty of time for you to discuss the work and ask any questions. 


What choices will you have?

The choices you have depend upon the type of works carried out:

  • kitchens: choice of range of cabinets, door finishes, handles, tiling*, flooring and worktops
  • bathrooms: choice of bathroom suites, tiling, flooring
  • external door installation: choice of colour and style of composite pre finished door

* Please note that tiling is carried out to irwell valley homes specification.


Preparing for the works to start

There may be some disruption while work is being carried out at your home. We will do our best to minimise this. We ensure that the contractors we appoint:

  • carry photographic ID with them at all times
  • keep you fully informed about progress during the work
  • be polite, respectful and courteous at all times
  • use dust sheets
  • do not start work before 8am or work past 6pm (unless needed) to meet customer's requirement
  • do not use audio equipment while in your home
  • do not smoke in your home

To help us to help you to be safe during the work and to keep disruption to a minimum there are a few things we need you to do:

  • Please try to keep any appointments made with you at your home or contact us to rearrange as soon as possible but always at least 24 hours before the appointment is due
  • Empty cupboards, move furniture if requested, store away anything which is fragile or is of great sentimental or financial value
  • Clean and tidy any areas that the workmen will need access to before they arrive
  • Keep away from the areas that the workmen are working in
  • If possible, arrange for a neighbour or friend to look after your pets during the working day
  • Please keep children well away from the areas that we are working in at all times. Children under the age of 18 must not be left unsupervised in your home while work is taking place
  • Do not fill any skips used for the works with household rubbish
  • Do not be abusive, threatening or use discriminatory language or behaviour towards our staff or contractors

After we've finished the work

A member of our team will carry out an inspection when the works are completed, unless post inspection isn't possible i.e. fixed wire testing works. At this time you will also receive a customer satisfaction form to complete. This is your opportunity to let us know how well we did. 

Looking to make improvements or alterations to your home?

If you want to make alterations or improvements either inside or outside your home, please ask for permission from us first. This is so we can make sure it doesn’t compromise the structure or safety of your home, or impact on your neighbours.

We want you to create a home which you can be proud of, so we are always happy to consider these requests.

Common things that customers ask for permission for are:

  • Exterior painting
  • Installing sheds or garden buildings
  • Fitting laminate or tiled flooring
  • Installing fitted wardrobes

We understand you want to put your own stamp on your home, and we encourage you to make it your own!

If you are looking to improve your home, please complete the form at the bottom of this page or call us if you need a paper copy. We will then let you know if you’re good to go ahead, or explain why it’s not possible.

Any work that alters the structure of your home, such as knocking down walls, is not allowed, and installing log burners or open fires isn't permitted. If work is carried out without permission, we can ask you to put it back to its original condition so it’s really important to ask first.

If you have any further questions or queries about this, please contact us – we’re here to help.


Please read the below terms and conditions before filling out the below form. 

  • I will be responsible for all costs involved.
  • All appropriate safety regulations and legislation will be adhered to.
  • The work will be carried out by a competent tradesperson who is adequately qualified and appropriately insured.
  • I will be responsible for any ongoing maintenance costs associated with the works carried out.
  • If appropriate, Planning Permission and/or a Building Control approval has been obtained before work starts. This information has been provided to the Repairs Inspector in advance of the work commencing.
  • All installation of gas appliances, or any work to gas pipes, will be carried out by a Gas Safe registered Contractor. Certification will be provided to the Gas & Electrical Manager as soon as is practicably possible.
  • Any electrical alterations will be undertaken by a competent and suitably qualified person or contractor. Upon completion, a minor electrical installation certificate will be completed and provided to the Repairs Inspector as soon as is practicably possible.
  • IVH will retain ownership of any fixtures or fittings and they must not be removed without the Association’s permission.
  • The work must be completed within 6 months of the approval date. In the event that work is not completed within 6 months, a new application will be required.

We reserve the right to restore the property to its original condition, if the improvements or alterations are not finished to an acceptable standard, or if any of the other criteria have not been met. The customer will be responsible for paying any costs associated with this work.

No works should be carried out unless written approval has been received.

Please fill out the below