Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood.
They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.
If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.
Please help us by reporting anything that you are concerned about in your neighbourhood by emailing your Neighbourhood Officer below.
Lancashire
Stephanie Jones
I cover homes in Pendle (Brierfield), Rossendale (Bacup) and Nelson.
I also cover homes in Bury (Eastward Townside), Whitefield and Prestwich.
Your Rent Support Officer is Callum Payne
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out to me as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I'll do it all with a friendly face and a non-judgemental ear.
You can get in touch with me via one of the ways listed here.
The Tenancy Sustainment Coach covering Lancashire is Donna Davidge Neath
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Donna can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
We host community drop-in events in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. We're currently finalising our Community Drop-ins in your area - check back for our 2025 plans soon!
Neighbourhood Inspections
Our Neighbourhood Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.
Afterwards, we'll let you know about any actions we're taking as a result of what we found.
Being a good neighbour
We want all our customers to feel safe, respected and proud of where they live. Everyone can play their part in creating a positive, respectful and peaceful community here in Lancashire and Wythenshawe. Working with our Customer Communications Group, we have put together a Good Neighbour toolkit of advice and information to help with this.
Wythenshawe
Jon Minott
I cover homes in Wythenshawe.
I also cover Trafford - Heatherway, Stretford, Timperley, Urmston, Flixton and Bowden Vale.
Your Rent Support Officer is Ebikaboere Wellington
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I’ll do it all with a friendly face and a non-judgemental ear.
You can get in touch via one of the ways listed here.
The Tenancy Sustainment Coach covering Wythenshawe is Kate Bardsley
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Kate can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
We host community drop-in events in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. We're currently finalising our Community Drop-ins in your area - check back for our 2025 plans soon!
Working hard to deliver our Communities Strategy
Your Neighbourhood Officers and other members of your area team are working to deliver our Communities Strategy which you can read a summary of here or the full version here.
You can read about our latest progress against the action plan in our customer update here.
Your community news
Look out for your latest community newsletter from your Neighbourhood Officer in January. In the meantime, you can check out our latest news here.