This page is also where we'll share the latest feedback about life in this area - highlighting what's going well, where we need to improve and what we're doing to achieve this.
"Quiet area with lovely people and community"
of people feel the area is a place where people from different backgrounds get on well together.
of people feel connected to the community.
of repairs here completed first time.
of people advised they knew they could call for help if they needed it.
of customers satisfied with where they live.
Your Neighbourhood Officer is Sofi Clark
Sofi can support you to manage your tenancy and works hard to make Timperley clean, safe, and somewhere you're proud to live.
Sofi carries out quarterly neighbourhood inspections and is always happy for customers to join her. Find out when the next one is here and email sofi.clark@irwellvalley.co.uk if you'd like to join her.
You can also catch up with the latest community newsletter here
Your Rent Support Officer is Lisa Cartwright
We're here to help you if you have any difficulties with your rent.
If you are struggling with rising household bills, we can check if there is any extra financial support you are entitled to. We can also refer you to money specialists and debt advisors if we feel you would benefit.
Our rents team is friendly, approachable and will never judge you or your situation. To contact us, please email contact@irwellvalley.co.uk, request a call back through Live Chat here on the website, or call 0300 561 1111.
Local issues and what we're doing to improve
59% of residents highlighted issues with ASB, particularly noise nuisance and drug dealing.
Further information on how and where to report issues can be found here.
Serious incidents or threats of violence should be reported immediately to the police on 999.
To report a non-urgent incident to the police, call 101.
64% people highlighted issues with untidy gardens, litter and fly tipping.
We know there have been issues with our previous grounds maintenance provider and we understand the impact this has on how people feel about where they live.
We are currently in an interim contract covering the winter months whilst we finalise a new permanent grounds maintenance provider.
We will update further around what you can expect from them when this process is complete. We have involved customers in the tender and have sought to secure the best value for money.
76% of customers acknowledged issues with litter and fly tipping.
To find out more abour approach to fly-tipping and how we are working to tackle this problem, please click here.
“There are issues with Rubbish, litter and dog waste. Broomwood Park really needs investment”
Priorities and improvements
We asked customers for their top priorities to improve the area and what Irwell Valley Homes can do to help.
The top suggestions are:
Your priorities
|
Improve the grounds maintenance service |
|
Tackle ASB and drug dealing |
|
Better transport links |
Your recommendations on how we can help
|
Enforce action on untidy/unkempt gardens |
|
Have a more visible presence in the community along with Greater Manchester Police |
|
Take ASB reports seriously |
-
We are committed to ensuring you live in safe, clean environment
How we will act on your priorities
We will:
- Carry out quarterly estate audits
- Hold regular meetings with local policing teams
- Work with our grounds maintenance provider to ensure work is done to the standard expected and share these standards with you so you can hold us to account.
-
We work in partnership with others to help us reach further
In your area
These include:
- Greater Manchester Police
- The G-Force Café
- Broomwood Community Centre
- Since April 2022, the Irwell Valley Foundation has donated £3,500 to support community activities in Timperley including activities for young people and tackling food poverty. For more information about the Foundation, click here.
Customers in the area told us they were interested in accessing services to support health and wellbeing; youth services; social activities and skills and training.
Useful info and links
- Broomwood Community Wellbeing Centre has a variety of activities 7 days a week.
- G-force Café is open during the week for meals and also has a range of individual and group activities.
- Road sweeping is undertaken by Trafford Council four times a year, reports can be made here.
It's vibrant and I have everything on my doorstep