This page is also where we'll share the latest feedback about life in this area - highlighting what's going well, where we need to improve and what we're doing to achieve this.
"Pleasant place to live and a very nice area"
of people feel connected to the community.
of people feel the area is a place where people from different backgrounds get on well together.
of repairs here completed first time.
of customers satisfied with their neighbourhood
of people advised they knew they could call for help if they needed it.
Your Neighbourhood Officer is Sofi Clark
Sofi can support you to manage your tenancy and works hard to make your neighbourhood clean, safe, and somewhere you're proud to live.
Sofi carries out quarterly neighbourhood inspections and is always happy for customers to join her. Find out when the next one is here and email sofi.clark@irwellvalley.co.uk if you'd like to join her.
You can also catch up with the latest community newsletter here
Your Rent Support Officer is Tracy Brown
We're here to help you if you have any difficulties with your rent.
If you are struggling with rising household bills, we can check if there is any extra financial support you are entitled to. We can also refer you to money specialists and debt advisors if we feel you would benefit.
Our rents team is friendly, approachable and will never judge you or your situation. To contact us, please email contact@irwellvalley.co.uk, request a call back through Live Chat here on the website, or call 0300 561 1111.
Local issues and what we're doing to improve
21% of customers highlighted issues with unkept green areas.
“The green spaces and gardens are lovely, though not properly maintained”
We know there have been issues with our previous grounds maintenance provider and we understand the impact this has on how people feel about where they live.
We are currently in an interim contract covering the winter months whilst we finalise a new permanent grounds maintenance provider.
We will update further around what you can expect from them when this process is complete. We have involved customers in the tender and have sought to secure the best value for money.
26% of residents raised concerns about ASB, with 32% of customers identifying drug dealing as an issue.
Further information on how and where to report issues can be found here.
Serious incidents or threats of violence should be reported immediately to the police on 999.
To report a non-urgent incident to the police, call 101.
Priorities and improvements
We asked customers for their top priorities to improve the area and what Irwell Valley Homes can do to help.
The top suggestions are:
Your priorities
|
Improve communication between Irwell Valley Homes and customers |
|
Reduce drug dealing and take action against perpetrators of ASB |
|
Clear fly-tipping and litter |
Your recommendations on how we can help
|
Increase signage and surveillance to prevent drug dealing |
|
Signpost to Manchester City Council about how to report fly tipping |
|
Improve standards from contractors working on our behalf. |
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We are committed to ensuring you live in safe, clean environment
How we will act on your priorities
We will:
- Carry out quarterly estate audits.
- Work with local policing teams to highlight ‘hotspot’ areas to neighbourhood policing teams.
- Work with Manchester City Council to tackle fly tipping.
- Work with our grounds maintenance provider to ensure work is done to the standard expected - introducing ‘neighbourhood champions’ who will complete audits of their street.
- Contact interested residents regarding with involvement opportunities and provide support in creating a Tenants and Residents' Association.
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We work in partnership with others to help us reach further
In your area
These include:
- Greater Manchester Police
- Manchester City Council
- Since April 2023, the Irwell Valley Foundation has donated £2,940 to support community activities in Fallowfield, Chorlton and Rusholme, including opportunities for young people to take part in activities; Emmeline's Pantry in Chorlton and Fallowfield; and Withington Foodbank to tackle food poverty. To find out more about the Foundation click here.
Customers in the area told us they were interested in accessing services to support health and wellbeing; youth services; social activities and skills and training.
Useful info and links
- Street cleaning is undertaken by Salford Council, further information and reports of litter can be made here.
- Information can be found here for police meetings in Eccles and Walkden.
- Citizens advice hubs are available for drop-in appointments across Salford, information can be found for times and locations here.
- The Castle Community group in Eccles offer a variety of services including youth clubs, more information can be found here.
- Guild Hall Community Centre in Walkden offers a range of activities which can be found here.
- The Mustard Tree charity provides support with furniture, clothing, household items and white goods. You can find further information here.
It's vibrant and I have everything on my doorstep