This page is also where we'll share the latest feedback about life in this area - highlighting what's going well, where we need to improve and what we're doing to achieve this.
“The peaceful and calm vibe the whole area has. I came from a noisy and hectic neighbourhood. The best decision ever and thank you to Irwell Valley for everything you did to find our family the perfect home”
of people feel connected to the community.
of people feel the area is a place where people from different backgrounds get on well together.
of people advised they knew they could call for help if they needed it.
satisfaction with their neighbourhood.
repairs completed first time.
Your Neighbourhood Officer is Jon Minott
Jon can support you to manage your tenancy and works hard to make Stretford clean, safe, and somewhere you're proud to live.
Jon carries out quarterly neighbourhood inspections and is always happy for customers to join him. Find out when the next one is here and email Jon.Minott@irwellvalley.co.uk if you'd like to join him.
You can also catch up with the latest community newsletter here
Your Rent Support Officer is Tracy Brown
We're here to help you if you have any difficulties with your rent.
If you are struggling with rising household bills, we can check if there is any extra financial support you are entitled to. We can also refer you to money specialists and debt advisors if we feel you would benefit.
Our rents team is friendly, approachable and will never judge you or your situation. To contact us, please email contact@irwellvalley.co.uk, request a call back through Live Chat here on the website, or call 0300 561 1111.
Local issues and what we're doing to improve
50% of residents acknowledged issues with ASB, particularly noise nuisance and drug dealing.
Further information on how and where to report issues can be found here.
60% people recognised serious issues with untidy gardens and green areas.
We know there have been issues with our previous grounds maintenance provider and we understand the impact this has on how people feel about where they live.
We are currently in an interim contract covering the winter months whilst we finalise a new permanent grounds maintenance provider.
We will update further around what you can expect from them when this process is complete. We have involved customers in the tender and have sought to secure the best value for money.
70% of customers acknowledged issues with litter and fly tipping, over the last few months, fly tipping can be reported here.
Priorities and improvements
We asked customers for their top priorities to improve the area and what Irwell Valley Homes can do to help.
The top suggestions are:
Your priorities
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Improving grounds Maintenance, including reducing flytipping. |
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Improving cleanliness of roads, pavements and alleyways. |
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Tackling Anti-Social Behaviour and Drug Dealing. |
Your recommendations on how we can help
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Work with police and local authorities to reduce crime. |
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Complete regular estate checks. |
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Introduce secure bin stores. |
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We are committed to ensuring you live in safe, clean environment
How we will act on your priorities
We will:
- Carry out weekly estate audits.
- Hold regular meetings with Trafford Council regarding communal spaces.
- Work with local policing teams by sharing reports received to highlight ‘hotspot’ areas and request increase in presence of neighbourhood policing teams.
- Work with Trafford Council to tackle fly tipping including reporting fly tipping here.
- Work with our grounds maintenance provider to ensure work is done to the standard expected-introducing ‘neighbourhood champions’ who will complete audits of their street.
- Contact interested residents’ regarding involvement opportunities/ provide support in creating a Tenants and residents group.
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We work in partnership with the services below to keep your area safe
In your area
- Trafford Council
- GMP
- Since April 2023 The Irwell Valley Foundation has donated £6,602.89 to support employment and skills activities, youth activities and health and wellbeing initiatives in Stretford and Old Trafford.
Customers in the area told us they were interested in accessing services to support health and wellbeing; youth services; social activities and skills and training.
Useful info and links
Quiet, clean area, close to all amenities.