This page is also where we'll share the latest feedback about life in this area - highlighting what's going well, where we need to improve and what we're doing to achieve this.
"Great community & great neighbours, we all work together"
of customers are satisfied with their local area.
of people feel connected to the community.
of people feel the area is a place where people from different backgrounds get on well together.
repairs here completed first time.
of people advised they knew they could call for help if they needed it.
Your new Neighbourhood Officer will be announced soon
In the meantime, if you need our help or support please contact our Customer Service and Support Team:
Live chat here on the website.
Send us a direct message on social media.
Email contact@irwellvalley.co.uk.
Or call us on 0300 561 1111.
Your Rent Support Officer is Lisa Peck
We're here to help you if you have any difficulties with your rent.
If you are struggling with rising household bills, we can check if there is any extra financial support you are entitled to. We can also refer you to money specialists and debt advisors if we feel you would benefit.
Our rents team is friendly, approachable and will never judge you or your situation. To contact us, please email contact@irwellvalley.co.uk, request a call back through Live Chat here on the website, or call 0300 561 1111.
Local issues and what we're doing to improve
35% of residents highlighted ASB as a serious problem in the area, particularly noise nuisance (33%) and drug dealing (56%).
Further information on how and where to report issues can be found here.
Serious incidents or threats of violence should be reported immediately to the police on 999.
To report a non-urgent incident to the police, call 101.
33% of people highlighted issues with unkept green areas.
We know there have been issues with our previous grounds maintenance provider and we understand the impact this has on how people feel about where they live.
We are currently in an interim contract covering the winter months whilst we finalise a new permanent grounds maintenance provider.
We will update further around what you can expect from them when this process is complete. We have involved customers in the tender and have sought to secure the best value for money.
59% of customers acknowledged litter and fly tipping was a serious issue in the area.
See how we are tackling issues here.
Priorities and improvements
We asked customers for their top priorities to improve the area and what Irwell Valley Homes can do to help.
The top suggestions are:
Your priorities
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Tackle ASB, including drug dealing |
|
Clear litter and fly-tipping |
|
Improve the grounds maintenance service |
|
Improve street lighting |
Your recommendations on how we can help
|
Improving the maintenance of gardens and communal areas |
|
Helping to report fly-tipping to Bury Council |
|
Issuing fines for untidy gardens |
|
Improving street lighting in communal areas such as car parks |
|
Adding bins into the areas Irwell Valley Homes manages and increasing security and signs on communal bin areas |
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We are committed to ensuring you live in safe, clean environment
How we will act on your priorities
We will:
- Work with our grounds maintenance provider to establish a standard level of service and share this with you so you can hold us to account.
- Complete quarterly estate audits
- Continue to work with Bury Council to ensure fly-tipping is reported and cleared effectively.
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We work in partnership with others to help us reach further
In your area
These include:
- Greater Manchester Police
- Bury Council
- Bury Healthwatch
- Trinity Foodbank
- Radcliffe Market
- The Irwell Valley Foundation has supported 4 community groups in Radcliffe since April 2023 - donating £3,504 to support health and wellbeing activities, community social groups and employment and skills initiatives. For more information about the Foundation click here.
Customers in the area told us they were interested in accessing services to support health and wellbeing; youth services; social activities and skills and training.
Useful information and links
- Warm Space at St Phillips, Mondays 10-1pm, from 2nd October.
- Community centres- St Phillips Community Centre
- Young people services- Radcliffe Boys and Girls club- ROC - Redeeming Our Communities| ROC Centre
- Mental health support: Calm in Crisis and Andy’s Man Club- which meets on Mondays at 6.30pm at Neuven Stadium, Colshaw Close East, M26 3PE.
- Trinity Food Bank on Westminster Avenue runs on Thursdays and Fridays between 9am and 12pm.
The communal garden with the fence around is nice. I have been growing plants and I am happy in the garden. I get peace and quiet. I get on with the other neighbours and we help each other out when needed.