This page is also where we'll share the latest feedback about life in this area - highlighting what's going well, where we need to improve and what we're doing to achieve this.
"The area is extremely quiet and peaceful”
of people feel the area is a place where people from different backgrounds get on well together.
of people feel connected to the community.
of repairs here completed first time.
of people advised they knew they could call for help if they needed it.
of customers are satisfied with the area they live in.
Your Neighbourhood Officer is Avery Santoro
Avery can support you to manage your tenancy and works hard to make Bolton clean, safe, and somewhere you're proud to live.
Avery covers homes in the Central, Daubhill, Deane, Derby and Farnworth areas.
Avery carries out quarterly neighbourhood inspections and is always happy for customers to join her. Find out when the next one is here and email avery.santoro@irwellvalley.co.uk if you'd like to join her.
You can also catch up with the latest community newsletter here
Your Rent Support Officer is Lisa Peck
We're here to help you if you have any difficulties with your rent.
If you are struggling with rising household bills, we can check if there is any extra financial support you are entitled to. We can also refer you to money specialists and debt advisors if we feel you would benefit.
Our rents team is friendly, approachable and will never judge you or your situation. To contact us, please email contact@irwellvalley.co.uk, request a call back through Live Chat here on the website, or call 0300 561 1111.
Your Neighbourhood Officer is Steve Cave
Just like Avery, Steve can support you to manage your tenancy and works hard to make Bolton clean, safe, and somewhere you're proud to live.
Steve covers homes in the Breightmet, Burnden, Central, Daubhill, Deane, Derby, Halliwell, Heaton, Horwich and Westhoughton areas.
Steve also carries out quarterly neighbourhood inspections for his areas of Bolton and is always happy for customers to join him. Find out when the next one is here and and email steve.cave@irwellvalley.co.uk if you'd like to join him.
You can also catch up with the latest community newsletter here
Local issues and what we're doing to improve
65% of residents acknowledged issues with ASB, particularly noise nuisance and drug dealing. Further information on how and where to report issues can be found here.
Serious incidents or threats of violence should be reported immediately to the police on 999.
To report a non-urgent incident to the police, call 101.
71% of customers in Bolton highlighted issues with untidy gardens and green spaces.
We know there have been issues with our previous grounds maintenance provider and we understand the impact this has on how you feel about where you live.
We are currently in an interim contract covering the winter months whilst we finalise a new permanent grounds maintenance provider.
We will update further around what you can expect from them when this process is complete. We have involved customers in the tender and have sought to secure the best value for money.
84% of customers raised issues with litter and fly tipping.
You can read more about how we are tackling issues here.
Priorities and improvements
We asked customers for their top priorities to improve the area and what Irwell Valley Homes can do to help.
The top suggestions are:
Your priorities
|
Improve grounds maintenance service |
|
Tackle ASB and drug dealing |
|
Tackle fly-tipping |
|
Install new windows |
Your recommendations on how Irwell Valley Homes can help
|
Complete regular estate audits |
|
Improve the standard of work completed by contractors such as grounds maintenance |
|
Take ASB reports seriously and work with other agencies to tackle crime |
|
Increase tenant engagement |
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We are committed to ensuring you live in safe, clean environment
How we will act on your priorities
We will:
- Carry out quarterly estate audits. Find the date of your next one here.
- Hold quarterly meetings with local policing teams.
- Work with grounds maintenance providers to ensure work is done to the standard expected and ensure customers know how to hold us to account on this.
-
We work in partnership local community groups to spread our reach further
In your area
Groups include:
- Urban Outreach
- Greater Manchester Police
- Bolton Council
- Bolton CVS
- The Irwell Valley Foundation has supported 3 community groups and services in Bolton since April 2023 - donating £3473.32 to help with health and wellbeing activities and support services tackling food poverty.
- For more information about the Foundation click here.
Customers in the area told us they were interested in accessing services to support health and wellbeing; youth services; social activities and skills and training.
The links below highlight some of the organisations working in the Bolton area.
- Emmaus homelessness charity support the local community with furniture grants.
- Details of Local Greater Manchester Police drop ins can be found below:
- Bolton North- covering Blackrod, Breightmet, Crompton, Horwich, Smithills & Tonge Fold.
- Bolton South- covering Farnworth, Kearsley, Little Lever, Moses Gate & Westhoughton.
- Bolton West- covering Great Lever, Halliwell, Rumworth & Bolton Town Centre.
For the most part its quiet and everyone is friendly